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Road Runner is the Internet Service Provider (ISP) for all residential facilites at UNC Charlotte. For more information please visit: http://twcarolina.com/info/uncc/

Road Runner Security:

In order to provide a stable and secure network environment for all of our customers on Road Runner, please note the following:

• We do not allow the operation of servers, web hosting, or other services on our network nor do we allow commercial transactions (i.e. running a business) to be conducted over our networks.
• We do not allow the operation of wireless hubs, routers, gateways, or switches on our networks.
• We do not allow the operation of wired hubs, routers, gateways, or switches on our networks.

Details on these policies can be found on-line:

• UNC Charlotte Policy 8 on the World Wide Web
• UNC Charlotte Policy 10 on Network Security
• UNC Charlotte Policy 66 on the Responsible Use of Computing Services

Road Runner Technical Support:

For technical support with Road Runner students should contact the TimeWarner call center. Students may dial the on-campus extension 7-3778 from an on-campus phone or (704) 687-3778 from an off-campus (cell) phone.

The technicians at the TimeWarner call center can remotely test your modem and assist with basic computer problems. Often this means you will hang up and your problem will be fixed.

Road Runner technicians are available for walk-in assistance Monday through Friday, from 1:00 PM until 5:00 PM and 11:00 AM until 3:00 PM on Saturday and Sunday, in the on-campus Road Runner office. You can find the office on the right hand side of Maple Hall - near the Community Room.

You may also send an e-mail to Road Runner support at unccrrsupport@twcarolina.com with your name, campus room number, phone number where you can be reached, and a description of your service issue.